At Rivix Luxury, we strive to provide an exceptional experience with our handcrafted products. Please review our return policies carefully before making a purchase.

1. Eligibility for Returns
We accept returns for most items within 15 days of delivery. To be eligible, items must be unused, in their original packaging, and accompanied by the original receipt. Returns must be initiated by contacting our customer service team with your order details.

2. Non-Returnable Items
At RIVIX, we take pride in the craftsmanship and quality of our Candles. Each candle is meticulously handcrafted using premium ingredients, ensuring a luxurious experience for our customers. To maintain the integrity of our candles, we deliver them using temperature-controlled vehicles, ensuring they arrive in the same pristine condition as when they leave our store. Due to the delicate nature of our products and for hygiene and safety reasons, all sales of candles are final. We do not accept returns or exchanges on any candles unless they arrive damaged or defective due to delivery. This policy helps guarantee that every customer receives a fresh and unused product. Each candle will be accompanied by care and safety instructions. We kindly request that you read and follow these instructions carefully to ensure the best experience with your Candle. In addition, we ask our customers to ensure they can receive their delivery at the time of order. If the candles are left in improper conditions or are not received promptly, they may become damaged, and RIVIX cannot be held responsible for such damage. Please refrain from ordering if you are unavailable or out of the country during the expected delivery time. If your candle arrives damaged, please contact our customer support team within 7 days of receipt. We are committed to ensuring your satisfaction and will gladly assist with replacements or resolving any issues related to the condition of your order.

3. Return Process
To initiate a return, please contact our customer service team via email or phone. Approved returns must be shipped back within 7 days of approval. Once received and inspected, a refund will be issued to the original payment method within 5-7 business days.

4. Exchanges
Exchanges are permitted on a case-by-case basis and depend on product availability. Please contact us directly to inquire about available options for exchange.

5. Refund Policy
Refunds will be issued after the returned items are received and inspected. Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item arrived damaged or defective.

Nesrova Candles

We take pride in the craftsmanship and quality of our Nesrova Candles. Each candle is meticulously handcrafted using premium ingredients to ensure a luxurious experience. To preserve the integrity of our candles, they are shipped using temperature-controlled vehicles.

• Final Sale: Due to the delicate and personal nature of our Nesrova Candles, all sales are final. We do not accept returns or exchanges unless the product arrives damaged or defective due to delivery.

• Delivery Responsibility: Please ensure that someone is available to receive your order at the time of delivery. Rivix Luxury is not responsible for damage caused by improper conditions, such as candles being left unattended or exposed to extreme temperatures.

• Reporting Damaged Items: If your candle arrives damaged, contact our customer support team within 3 days of receiving your order. We will arrange for a replacement or assist in resolving any issues with your purchase.

• Care Instructions: Each candle is accompanied by care and safety guidelines. Following these instructions is crucial for an optimal candle experience.