Refund Policy Pages
1. Refund Eligibility
Refunds are available for items returned within 15 days of delivery, provided they are unused, in their original packaging, and accompanied by proof of purchase. Refunds are only issued for products that meet these criteria.
2. Non-Refundable Items
Certain items, specifically candles, are non-refundable due to hygiene and safety reasons. Exceptions apply only if the candle arrives damaged or defective due to delivery issues. This policy ensures each customer receives a fresh, unused product. For details, refer to our Return Policy.
3. Refund Process
To initiate a refund, contact our customer service team with your order details. Approved returns must be shipped within 7 days of receiving approval. Refunds will be processed to the original payment method within 5-7 business days after the returned item is received and inspected.
4. Shipping Fees
Shipping fees are non-refundable. The customer is responsible for any return shipping costs unless the item arrived damaged or defective.
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