Welcome to RIVIX! By accessing or using our website, services, or purchasing products from us, you agree to comply with and be bound by the following Terms and Conditions. Please review them carefully before making any purchase or using our services.

1. Introduction

RIVIX (a brand of RIVIX FOR READYMADE GARMENTS TRADING) is an e-commerce company specializing in [insert your product range, e.g., fashion, home decor]. The following Terms and Conditions govern your use of our website and services.

2. Acceptance of Terms

By using the RIVIX website or making a purchase, you agree to these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, please discontinue use of our services.

3. Eligibility

To make a purchase from RIVIX, you must be at least 18 years old or have the consent of a legal guardian. You are responsible for ensuring that your personal information, including billing and shipping details, is accurate and up to date.

4. Product Information

• Product Descriptions: We aim to provide accurate product descriptions, but errors may occur. RIVIX reserves the right to correct inaccuracies, including pricing or availability, without prior notice.
• Pricing: Prices are displayed in [your currency] and are subject to change without notice. RIVIX reserves the right to modify prices, apply discounts, or run promotional offers at our discretion.

5. Ordering and Payment

• Order Confirmation: After placing an order, you will receive an email confirmation. This email does not constitute acceptance of the order; RIVIX reserves the right to cancel or reject an order for any reason, such as stock unavailability or payment issues.
• Payment: We accept various payment methods, including credit/debit cards, PayPal, and others as listed on our website. All payments must be completed in full before orders are processed.
• Order Cancellation: Customers may request order cancellations within [insert timeframe, e.g., 24 hours] after placing an order. After this period, cancellations may not be guaranteed.

6. Shipping and Delivery

• Shipping Policy: RIVIX ships globally/in specific regions [customize as per your policy]. Shipping costs and delivery times vary based on location and shipping method chosen at checkout.
• Delivery Times: While we strive to meet estimated delivery times, delays may occur due to unforeseen circumstances. RIVIX is not responsible for delays caused by third-party couriers or customs clearance.
• Tracking: You will receive a tracking number once your order is shipped. You can track your order via our website or the courier's tracking portal.
• Customs & Duties: International customers may be subject to customs duties and taxes. These charges are the responsibility of the customer.

7. Returns and Refunds

At Rivix Luxury, we pride ourselves on the craftsmanship and quality of our Nesrova Candles. Each candle is handcrafted with premium ingredients and delivered using temperature-controlled vehicles to ensure they arrive in pristine condition.

• Final Sale: Due to the delicate nature of the product and for hygiene and safety reasons, all sales of Nesrova Candles are final. Returns or exchanges are not accepted unless the candles arrive damaged or defective due to delivery issues.

• Delivery Conditions: Customers are responsible for ensuring that someone is available to receive their delivery at the time of order. If candles are not received promptly or left in improper conditions, Rivix Luxury cannot be held responsible for any damage resulting from this.

• Damage Claims: If a candle arrives damaged, customers must contact our customer support team within 3 days of receipt for assistance with replacements or resolving the issue.

• Care Instructions: Each candle is provided with care and safety instructions, which must be followed to ensure the best experience and product longevity.

8. Warranties and Disclaimers

• Product Warranty: All products sold by RIVIX are covered by their respective manufacturer warranties, if applicable. RIVIX does not provide additional warranties.
• Limitation of Liability: RIVIX shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the purchase price of the product in question.

9. Intellectual Property

All content on the RIVIX website, including but not limited to images, text, logos, and graphics, is the property of RIVIX and protected by intellectual property laws. You may not copy, distribute, or use any content without prior written consent.

10. Privacy Policy

Your privacy is important to us. Please refer to our [Privacy Policy](insert link) for details on how we collect, use, and protect your personal information.

11. User Accounts

• Account Creation: To make purchases or access certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and password.
• Account Termination: RIVIX reserves the right to terminate your account at any time for violations of these Terms and Conditions or any suspicious or fraudulent activity.

12. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. RIVIX does not endorse or assume responsibility for any third-party content or services.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [your country or region]. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in [jurisdiction].

14. Changes to Terms and Conditions

RIVIX reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon posting on our website. It is your responsibility to review these Terms periodically.

15. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at:

• Email: info@rivix.com
• Phone:  +971 54 438 8839